Terms of Service

By accessing or using Vetmodo (the “Service”), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, do not use the Service. The Service is owned and operated by Vetsaris LLC, a California limited liability company (“Vetsaris,” “we,” “us,” or “our”). Vetmodo is a brand and website operated by Vetsaris LLC. References to “Vetmodo” throughout these Terms refer to the Service and, where context requires, to Vetsaris LLC as the operating entity. Your use of the Service after the “Last Updated” date constitutes your acceptance of any changes.

Vetmodo is an online veterinary clinic directory that helps pet owners discover, research, and compare veterinary clinics, and helps clinic owners claim and manage their listings. The Service includes search by location and care type, clinic profile pages, owner-managed listings, subscription tiers for enhanced visibility, and editorial resources for pet owners. Vetmodo does not provide veterinary care, facilitate appointments, connect users with veterinarians directly, or process or manage prescriptions. The Service is a directory and information resource only. The appearance of a clinic on the Service does not constitute an endorsement or recommendation by Vetsaris LLC.

You must be at least 18 years old to create an account or claim a clinic listing. The Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has created an account, we will terminate that account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use of your account. We use Clerk for authentication; your use of authentication features is also governed by Clerk’s terms of service and privacy policy.

Clinic listings on Vetmodo are initially populated from public data sources, including Google Places. Vetmodo does not guarantee the accuracy, completeness, or currency of data sourced from third parties. Clinic owners may “claim” a listing by verifying ownership, after which they may edit the listing’s details. Edits to a claimed listing may be reviewed by Vetmodo staff before being published. By claiming a listing, you represent and warrant that: (a) you are authorized to act on behalf of the clinic; (b) the information you provide is accurate, complete, and not misleading; and (c) your listing content does not violate any applicable law or third-party rights, including but not limited to copyright and trademark rights. Vetmodo reserves the right to remove listings, revoke claims, or decline to publish edits that violate these Terms or that Vetmodo determines, in its sole discretion, are inaccurate or inappropriate. Vetmodo is not responsible for verifying whether any listed clinic is licensed, accredited, insured, or in good standing with any licensing authority. Users are responsible for independently verifying a clinic’s credentials before engaging its services.

Vetmodo offers paid subscription tiers (“Priority” and “Premier”) for enhanced clinic listing features. All payments are processed through Stripe, Inc. (“Stripe”), a third-party payment processor. Vetmodo accepts all payment methods made available through Stripe, including major credit and debit cards and any other payment methods Stripe supports in your region. By providing payment information, you authorize Vetmodo to transmit that information to Stripe for processing. Your use of Stripe’s payment services is also subject to Stripe’s own terms of service and privacy policy, available at stripe.com. Vetsaris LLC does not store full payment card data on its own servers.

Subscriptions are billed on a recurring monthly basis. By subscribing, you authorize Vetmodo to charge your payment method on a recurring basis until you cancel. In accordance with California’s Automatic Renewal Law (California Business and Professions Code § 17600 et seq.), we will obtain your express affirmative consent to these automatic renewal terms before billing begins, and will provide you with an acknowledgment containing the subscription terms, the amount of the charge, and cancellation instructions in a manner capable of being retained by you.

Pricing and features are subject to change with at least 14 days’ prior written notice to active subscribers. Continued use of the paid tier after a price change takes effect constitutes acceptance of the new pricing.

You may cancel your paid subscription at any time. Pursuant to California’s Automatic Renewal Law, if you registered for a subscription online, you may cancel that subscription online through your account settings or via a clear, prominent “Cancel Subscription” option available within the Service interface. Cancellations take effect at the end of the current billing period. We do not provide pro-rated refunds for partial months.

Refund requests for exceptional circumstances (such as a documented billing error or duplicate charge) may be submitted to admin@vetmodo.com. Vetmodo will review such requests at its sole discretion. Refunds, if granted, will be processed through Stripe to the original payment method and may take 5–10 business days to appear. We are not obligated to issue refunds in cases of voluntary non-use, dissatisfaction with listing performance, or termination for cause under Section 14.

All content created, published, or made available by Vetsaris LLC on or through the Service — including but not limited to editorial articles, veterinary health guides, specialist descriptions, directory text, platform design, graphics, logos, trademarks, software, source code, and the selection and arrangement of content (“Vetmodo Content”) — is the exclusive intellectual property of Vetsaris LLC or its licensors and is protected by applicable United States and international copyright, trademark, trade dress, patent, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use Vetmodo Content solely for your personal, non-commercial use in connection with the Service. You may not reproduce, distribute, publicly display, create derivative works from, sell, sublicense, or otherwise exploit any Vetmodo Content without the express prior written consent of Vetsaris LLC. Unauthorized use of Vetmodo Content may constitute copyright infringement and may subject you to civil and criminal liability.

The Vetmodo name, logo, and all related product and service names, design marks, and slogans are trademarks or service marks of Vetsaris LLC. You may not use any Vetmodo trademark, logo, or trade name without our prior written consent.

You retain ownership of content you submit to Vetmodo, including clinic descriptions, photos, hours, services, logos, and other listing data (“User Content”). By submitting User Content, you grant Vetsaris LLC a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable license to display, reproduce, distribute, modify, adapt, and create derivative works of that content in connection with operating, promoting, and improving the Service. This license survives termination of your account or these Terms.

By submitting User Content, you represent and warrant that: (a) you own or have sufficient rights to grant the license above; (b) your User Content does not infringe the intellectual property, privacy, publicity, or other rights of any third party; (c) your User Content does not violate any applicable law or these Terms; and (d) you have obtained all necessary permissions, model releases, and licenses for any professional photography, proprietary text, third-party logos, or other protected material uploaded to your listing.

You further agree that Vetsaris LLC may use the name, logo, and general description of your clinic for the purpose of displaying and promoting your listing on the Service, including in search results, category pages, and marketing materials referencing the directory. This does not constitute an endorsement of your clinic by Vetsaris LLC. Vetmodo reserves the right to remove User Content that violates these Terms or that we determine, in our sole discretion, is harmful, misleading, or inappropriate.

When you use the Service, we collect, store, and process personal information as described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to such collection, storage, and processing.

You are responsible for any data you submit through the Service, including personal information about your clients, staff, or other third parties. You represent and warrant that you have all necessary rights, permissions, and consents to submit any such data and that doing so does not violate any applicable law, including but not limited to the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), HIPAA (where applicable), and any other applicable data protection laws.

Vetsaris LLC implements commercially reasonable technical and organizational measures to protect data submitted through the Service. However, no internet transmission or electronic storage is completely secure, and Vetsaris LLC cannot guarantee the absolute security of your data. In the event of a data security incident affecting your personal information, we will notify you as required by applicable law.

California residents have specific rights regarding their personal information under the CCPA/CPRA, including the right to know, the right to delete, the right to correct, and the right to opt out of the sale or sharing of personal information. To exercise these rights, please contact us at hello@vetmodo.com.

You agree not to:

• Submit false, misleading, or fraudulent information about a clinic.
• Claim a clinic listing you are not authorized to represent.
• Use the Service to harass, harm, defame, or impersonate any person or entity.
• Scrape, copy, index, or reuse Vetmodo content or data in bulk without our express prior written permission.
• Use automated tools, bots, or scrapers to access or interact with the Service.
• Interfere with or disrupt the Service, its servers, infrastructure, or networks.
• Attempt to gain unauthorized access to any part of the Service or any account other than your own.
• Use the Service in any way that violates applicable federal, state, or local law.
• Post content that is defamatory, obscene, or infringes any third party’s intellectual property rights.

Vetmodo publishes editorial articles and resources to help pet owners understand veterinary care options, signs that a pet may need veterinary attention, and types of veterinary specialists. This content is provided for general informational purposes only. Nothing on the Service — including clinic listings, editorial articles, guides, or any other content — constitutes or should be construed as veterinary medical advice, diagnosis, or treatment. Vetmodo is not a licensed veterinary provider. Always consult a licensed veterinarian for the health, diagnosis, and treatment of your pet. The use of the Service does not create a veterinarian-client-patient relationship (VCPR). In an emergency involving your pet, contact a licensed veterinarian or emergency animal hospital immediately. Do not delay seeking professional veterinary care because of information you have read on this Service.

The Service may contain links to third-party websites, services, or resources, including clinic websites, advertisers, and third-party data sources. These links are provided for convenience only. Vetmodo does not endorse, and is not responsible for, the content, accuracy, or practices of any third-party website or service. Your use of any third-party site is at your own risk and subject to that site’s own terms.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. VETMODO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Vetmodo does not guarantee that any clinic listing is accurate, complete, current, or that any listed clinic is licensed, insured, accredited, or otherwise qualified to provide veterinary services. You acknowledge that clinic information may be sourced from third parties and may not reflect the current status of a clinic. Verifying a clinic’s credentials, licensure, and suitability is solely your responsibility. Vetsaris LLC disclaims all liability for any veterinary services rendered by a clinic found through the Service.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VETSARIS LLC, VETMODO, OR THEIR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICE.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, VETSARIS LLC’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE LESSER OF (A) THE AMOUNT PAID, IF ANY, BY YOU TO VETMODO FOR THE SERVICE DURING THE TWELVE (12) MONTHS PRIOR TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE; (II) FRAUD OR FRAUDULENT MISREPRESENTATION; OR (III) ANY OTHER LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE CALIFORNIA LAW, INCLUDING GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

You agree to defend, indemnify, and hold harmless Vetsaris LLC, Vetmodo, and their respective affiliates, officers, directors, employees, and agents from and against any and all third-party claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to reasonable attorney’s fees) arising from: (a) your use of and access to the Service; (b) your violation of any term of these Terms; (c) your violation of any third-party right, including without limitation any copyright, property, or privacy right; or (d) any claim that your User Content caused damage to a third party. This defense and indemnification obligation will survive these Terms and your use of the Service. Vetsaris LLC reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims.

Vetmodo respects intellectual property rights and operates as a service provider under the Digital Millennium Copyright Act (DMCA) Safe Harbor. If you believe that content on the Service infringes your copyright, you may submit a notice to our designated agent in accordance with the Digital Millennium Copyright Act (17 U.S.C. § 512). Your notice must include:

• A physical or electronic signature of the copyright owner or authorized agent.
• Identification of the copyrighted work claimed to have been infringed.
• Identification of the material claimed to be infringing, with sufficient detail for us to locate it.
• Your contact information (name, address, telephone, and email).
• A statement that you have a good-faith belief that the use is not authorized by the copyright owner.
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf.

Send DMCA notices to: Copyright Compliance Manager, Vetsaris LLC, 101 N Brand Blvd #11, Glendale, CA 91203; DMCA@vetmodo.com. Failure to comply with all requirements of Section 512(c)(3) of the DMCA may render your notice invalid.

You may terminate your account or cancel your paid subscription at any time as described in Section 6. We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including violation of these Terms. For paid subscribers, termination by Vetmodo for cause (material violation of these Terms) will not entitle you to a refund of prepaid fees. Sections that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, arbitration, and governing law — will survive.

18.1 Informal Resolution. Before initiating any formal proceeding, you agree to contact Vetsaris LLC at admin@vetmodo.com and provide a written description of the dispute, the relief sought, and your contact information. The parties agree to negotiate in good faith for at least thirty (30) days following receipt of such notice before either party initiates arbitration or litigation. This informal dispute resolution requirement is a condition precedent to initiating any formal proceeding.

18.2 Governing Law. These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

18.3 Limitation Period for Claims. TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE OR THESE TERMS MUST BE FILED WITHIN ONE (1) YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE, REGARDLESS OF ANY STATUTE OF LIMITATIONS TO THE CONTRARY. CLAIMS NOT FILED WITHIN THIS ONE-YEAR PERIOD ARE PERMANENTLY BARRED. This limitation applies to all claims regardless of form, including contract, tort, statute, or any other legal or equitable theory. This limitation does not apply to claims by either party for infringement of intellectual property rights, which shall be governed by applicable statutory limitations periods, or to any claim that cannot be contractually shortened under applicable California law.

18.4 Small Claims Court. Notwithstanding the arbitration provision below, either party may bring an individual claim in small claims court in Alameda County, California, if the claim qualifies under that court’s jurisdictional limits and the claim is brought solely on an individual basis.

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.

19.1 Agreement to Arbitrate. Except for disputes that qualify for small claims court under Section 18.3, any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or your relationship with Vetsaris LLC that cannot be resolved through informal negotiation under Section 18.1 — including any question regarding the existence, scope, validity, or enforceability of this arbitration agreement — shall be resolved exclusively through binding individual arbitration, rather than in court.

19.2 Arbitration Rules and Venue. Arbitration shall be administered by JAMS pursuant to its applicable rules, including the JAMS Consumer Arbitration Minimum Standards where applicable. The arbitration shall take place in Alameda County, California. The arbitrator shall apply California law consistent with the Federal Arbitration Act (9 U.S.C. § 1 et seq.). The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

19.3 Arbitration Fees. Arbitration filing fees and arbitrator compensation shall be allocated in accordance with the applicable JAMS rules. If the arbitrator finds that your claim is not frivolous, Vetsaris LLC will pay all arbitration fees in excess of any filing fee you would have paid to initiate a comparable claim in state court.

19.4 Exceptions. Nothing in this Section prevents either party from seeking injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.

YOU AND VETSARIS LLC EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDING, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, MASS, OR REPRESENTATIVE ACTION.

YOU HEREBY WAIVE ANY RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING WITH RESPECT TO ANY CLAIM COVERED BY THESE TERMS. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS OR REPRESENTATIVE PROCEEDING.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU ALSO WAIVE YOUR RIGHT TO A JURY TRIAL WITH RESPECT TO ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE. If this class action waiver is found unenforceable as to a particular claim or request for relief, and all appeals of that finding are exhausted, then such claim or request for relief shall be severed from any arbitration and litigated in court pursuant to Section 21, with all other claims remaining in arbitration.

For any claims not subject to arbitration under Section 19, or for enforcement of an arbitration award, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Alameda County, California. You waive any objection to the laying of venue in such courts and waive any claim that such courts constitute an inconvenient forum.

We may update these Terms from time to time. When we do, we will update the “Last updated” date at the top of this page. For material changes, we will provide at least 14 days’ prior notice via email to registered users or a prominent notice on the Service. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.

Under California Civil Code § 1789.3, California residents are entitled to the following specific consumer rights information:

The provider of the Service is: Vetsaris LLC (operating as Vetmodo), 455 Market St, Ste 1940 #828005, San Francisco, CA 94105. Email: hello@vetmodo.com.

The Service is provided free of charge for basic use. Paid subscription tiers are available as described in Section 5.

To resolve a complaint regarding the Service or to receive further information regarding use of the Service, contact Vetsaris LLC at the address or email above. If a satisfactory resolution cannot be reached, California residents may contact the California Department of Consumer Affairs, Consumer Information Division, at:

Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Vetsaris LLC (Vetmodo) and supersede all prior agreements.

Severability. If any provision of these Terms is found unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.

Assignment. Vetsaris LLC may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets. You may not assign your rights or obligations under these Terms without our prior written consent.

Waiver. Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

Force Majeure. Vetsaris LLC shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including acts of God, natural disasters, war, terrorism, riots, governmental actions, internet service disruptions, or third-party service failures.

Questions about these Terms? Please contact us at: